Help

Let us provide you with all the answers to your questions
Member's Area/Login
3
  • Account Login
    • Question:
      How do I login to my account?
    • Answer:
      Logging in is simple:

      Go to http://PublicRecordSpy.com/login.php
      Enter your username (email address) and password and then click on the big "Login" button.

      If you need more help or encounter a problem please contact us.
  • Username/Password Retrieval
    • Question:
      How can I change or recover my password?
    • Answer:
      Retrieving your password can be done by you quickly, simply follow these steps:

      If you lost the password simple go to http://PublicRecordSpy.com/forgotpwd.php and input the email address of your account. The password will be sent to your mail-box.
      If you simply want to change the password, login to your account and click on the "My Account" tab. Once you clicked on "My Account" use the "Change Password" link to change your password.

      If you need more help or encounter a problem please contact us.
  • Membership Options
    • Question:
      What is included with my PublicRecordSpy.com membership?
    • Answer:
      Your memberships enable you to login to PublicRecordSpy.com's member's area. The member's area has over 20 different search capabilities and you can use those unlimitedly with accordance to your membership details.

      Your unlimited searches has many different types of records and information that might include: Background checks, Criminal Records, Court Records, Inmate Search, Neighborhood check, Marriage/Divorce Search, Birth Records, People Search by Address / by Name / By Phone, Public Records, Phone Records and much more.

      The member's area allows you to also upgrade your membership for a premium account by subscribing to a 3 day premium service trial. As a premium member you will gain unlimited and full access to the premium area for 3 days. If you decide to cancel the upgrade you will only be charged $2.95. Else, you will be charged a fee per month until you cancel, which you can do whenever you want, at any time. For more information on how to cancel your first reoccurring charge please click here.

      To learn further details about what our service offers please read our "Terms of Purchase" disclosure conveniently located on our Terms of Service page.
Billing
3
  • Receipt Email
    • Question:
      Will I receive a purchase confirmation email?
    • Answer:
      Yes. You will receive two confirmation emails. One email from Clickbank.com, our authorized payment processor which will contain all your purchase details. The second email is directly from PublicRecordSpy.com which will contain all your login information.

      If you need additional support with anything regarding the purchase please visit Clickbank's customer service page. By visiting Clickbank.com
  • Purchase Receipt
    • Question:
      What is my receipt/order number?
    • Answer:
      All of our transactions are being securely authorized by Clickbank.com which uses a very trusted and well known payment processor. Each payment done by Clickbank.com automatically generate an order number and that is being sent to the recipient's email address.

      You can retrieve your receipt/order number by simply opening again the email confirmation you got from Clickbank once you made the transaction or by login to the member's area and clicking on "My Account". The receipt/order number will be displayed under the "Orders" section.

      If you need additional support with anything regarding the purchase please visit Clickbank's customer service page. By visiting Clickbank.com
  • Will I be re-billed?
    • Question:
      Will I be Re-billed?
    • Answer:
      PublicRecordSpy.com does not support automated re-billing, no. All the transactions done outside the members area of PublicRecordSpy.com are one-time payments and you will never be re-billed for them again.

      You can also upgrade your membership for a premium account by subscribing to a 3 day premium service trial. As a premium member you will gain unlimited and full access to the premium area for 3 days. If you decide to cancel the upgrade you will only be charged $2.95. Else, you will be charged a fee per month until you cancel, which you can do whenever you want, at any time.
Privacy
2
  • Collection of Information
    • Question:
      What type of information do you collect?
    • Answer:
      Personal information

      When you register to the site and subscribe we save your name, address, email address and phone number and we also store searches done by your account for 60 days. After this period we delete the records. Payment information is being collected by Clickbank.com.

      Non-Personal Information

      Operating a site allows us to collect information about the "traffic" that comes to the site, and the information may include browser type, operating system, ip addresses, domain name associated with the link to our site etc.

      Please visit the Privacy Policy page for more information.
  • Search Privacy
    • Question:
      When I search for people, do they know I searched for them?
    • Answer:
      No. All your searches are completely private and confidential. No one is notifies the people being searched for that you searched for records about them.

      Account activity, including searches you perform are kept securely and confidentially with us. We do not share this information with any unauthorized third party agents, business etc.

      Please visit the Privacy Policy page for more information.
Uses of Data
4
  • What type of information can I retrieve using your service?
    • Question:
      What type of information do I get access to?
    • Answer:
      PublicRecordSpy.com offers a very large amount of different types of Public Records & information. Your searches can be done using many different types of records and information that might include: Background checks, Criminal Records, Court Records, Inmate Search, Neighborhood check, Marriage/Divorce Search, Birth Records, People Search by Address / by Name / By Phone, Public Records, Phone Records and much more. Please note that data availability may vary from search to search. We store information that is publicly available only.

      For more information about our information coverage please Click Here
  • What can't I do with this information?
    • Question:
      How can I use this data?
    • Answer:
      You MAY NOT use the information retrieved by us in the following ways:

      1. Locate people or information for developing news stories.
      2. Any purpose that might cause any kind of harm or damage to the subject of the report or someone involved.
      3. For people involved with adoptions.
      4. To gain information on well-known/popular celebrities or officials.
      5. To determine a customer's eligibility for credit or insurance for personal/family or household purposes. Or government licenses or benefits.
      6. For pre employment or tenant screening.
      7. For any purpose that's against the law.
      8. You may not use the data obtained through PublicRecordSpy.com for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the credit worthiness or eligibility of any individual; employment screening; licensing eligibility and any other purpose covered by the Fair Credit Reporting Act, 15 U.S.C. sec. 1681 et seq., ("FCRA").
  • Employee Checks
    • Question:
      Can I Perform "Employee checks" using your information?
    • Answer:
      No. PublicRecordsSpy.com is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. 1681 et seq., as amended, and the information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports," as defined in the FCRA. Rather, the information in our databases has been obtained by us as a result of such information being publicly available to us for our possession, use and dissemination, and you may not use the websites or data to: (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.
  • SSN Records & Credit Reports
    • Question:
      Does PublicRecordSpy.com provides SSN Records or Credit Reports?
    • Answer:
      PublicRecordSpy.com is a public information broker and as such is prohibited by law from releasing non-public information such as SSN Numbers/Records or Credit Reports. PublicRecordSpy.com is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. 1681 et seq., as amended, and the information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports," as defined in the FCRA.
Data Accuracy and Coverage
3
  • Outdated or Wrong Information
    • Question:
      Why do my search results display outdated or wrong information?
    • Answer:
      PublicRecordSpy.com receives its information from various sources, including internet sites. We do not create, verify, or guarantee the data as being accurate for it is collected from sources that may be slow to update or revise information collected. We also do not have direct control over the amount or the accuracy of the information made available through our data partners. All materials and information available through our services are provided "as is" and "as available", and without warranties of any kind, express or implied. We do not warrant that the information is always accurate, complete or current; that access to it will be available all the time, from every place, or that errors will be corrected.

      PublicRecordSpy.com is not a consumer reporting agency as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. 1681 et seq., as amended, and the information in our databases has not been collected in whole or in part for the purpose of furnishing consumer reports as defined in the FCRA. Website information cannot be used to: (a) establish an individual's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations, (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors), or (d) in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

      PublicRecordSpy.com disclaims any responsibility and any warranties for sales, purchases, financing or other types of transactions involving products and services on which Our Services provide information.
  • Criminal Records Coverage Area
    • Question:
      In which U.S. states can I search criminal records?
    • Answer:
      Some states do not permit access to certain types of criminal records, or may restrict the types of information that can be retrieved by a criminal search. As a result, not all searches will return reports or records.

      Please refer to our Coverage Areas Page for a state by state guide to available records.
  • Available Searches
    • Question:
      Why must I pay more to view full result details on certain searches?
    • Answer:
      Search details not found in the PublicRecordSpy.com database may be available within the Inteligator.com member's area. To view full search details you will need to upgrade to Inteligator.com Premium Service. You will have a 3-day trial for $4.95. If you decide to cancel you will only be charged $4.95. Otherwise, you will be charged a fee per month until you cancel, which you can do at any time. To cancel your first reoccurring charge you must contact Inteliator.com (cancellations@inteligator.com) within the 3 day trial period.

      To learn more about InteliGator.com service please visit www.inteligator.com
Physical Documents
5
  • Hard Copies
    • Question:
      Do you mail hard copies of my reports?
    • Answer:
      No. All search results are displayed electronically after which you can either print or download the reports. Your search reports will also be saved in your "Search History" for 60 days for you to access at your convenience free of charge.
  • Birth Certificates
    • Question:
      Do you provide birth certificates?
    • Answer:
      PublicRecordSpy.com does not provide/send/issue birth certificates. Our Birth Records Search may include the following information: Full Name, Birth City, Birth State and Full Date of Birth.
  • Marriage Certificates
    • Question:
      Do you provide marriage certificates?
    • Answer:
      PublicRecordSpy.com does not provide/send/issue marriage certificates. Our Marriage Records Search may include the following information: Bride's Name and Age, Groom's Name and Age, Marriage Date, County & State of Filing and Filing Number.
  • Death Certificates
    • Question:
      Do you provide death certificates?
    • Answer:
      PublicRecordSpy.com does not provide/send/issue death certificates. Our Death Records Search may include the following information: Full Name, Date of Birth, Date of Death and City and State of Death.
  • Divorce Decrees
    • Question:
      Do you provide divorce decrees?
    • Answer:
      PublicRecordSpy.com does not provide/send/issue divorce decrees. Our Divorce Records Search results may include the following information: Respondent's Name, Petitioner's Name, Date of Filing, State of Filing and Filing Number.
Criminal Records
3
  • Criminal Records Search Results
    • Question:
      How do I interpret the criminal search results?
    • Answer:
      Our Criminal Report may display an individual's criminal records or indicate a lack of relevant results for the specified search criteria.

      While our Criminal Report can provide useful information, please use extreme caution in interpreting the results of any criminal background search. A positive match does not guarantee the nature or even existence of an individual's criminal record. PublicRecordSpy.com is not responsible for explaining or analyzing Criminal Search results. For assistance in interpreting criminal records and other official documents, please contact a competent legal professional.
  • Criminal Records Coverage Area
    • Question:
      In which U.S. states can I search criminal records?
    • Answer:
      Some states do not permit access to certain types of criminal records, or may restrict the types of information that can be retrieved by a criminal search. As a result, not all searches will return reports or records. Please refer to our Coverage Areas Page for a state by state guide to available records.
  • Employee Checks
    • Question:
      Can I perform employee checks using your criminal data?
    • Answer:
      No. PublicRecordSpy.com is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. 1681 et seq., as amended, and the information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports," as defined in the FCRA. Rather, the information in our databases has been obtained by us as a result of such information being publicly available to us for our possession, use and dissemination, and you may not use the websites or data to: (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.
No Data Found
2
  • Results Not Found
    • Question:
      Why does the data obtained from the Preliminary Search sometimes vary from the data obtained in the member's area?
    • Answer:
      The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
  • Why can't I find any information?
    • Question:
      Why can't I find any information?
    • Answer:
      If you are having trouble finding someone, be sure you check all possible searches. Use the People Search, Phone Number Search, Birth Records Search or any of the other searches available within our member's area. For additional help please contact one of our professional customer service representatives.